Installation and Setup:
· Is the setup easy and bug free?
· Is there any extra software required?
· How many steps to install

Usability:
· How intuitive is the software?
· Is it easy to figure out even for the first time user?

Features :
· Are there enough features to handle most situations?
· Can you cut out unwanted menus or extra features?
· Are there automatic updates?
· Is the software certified by the relevant standards?
· Are the scanning mechanisms continuous and easy to use?
· Can the software protect from viruses while I use my Instant Messenger and Email?

Customer Support & Help :
· How useful is the help information provided?
· If you have a question not answered by the software help menu, how's customer support?
· What kind of help to they provide (online chat, email, phone, message boards)?
· How timely and responsive are phone and email help options?